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Terms & Conditions

MyDiscoveries.com.au Booking Terms & Conditions

Please read the following terms and conditions carefully.  You should not buy your holiday or travel voucher unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean the Direct Group Pty Ltd.  

These terms and conditions apply to bookings you make with us via phone, catalogue as well as online bookings you make on our website.  

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Your holiday contract

When making a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions.  It is your responsibility to check the accuracy of the details you provide upon booking, ensuring passenger name details exactly match passport details. If any of the details on the confirmation voucher are incorrect, you must notify us immediately. We will pass on any additional charges incurred as a result of these details not being correct. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion. This contract is governed by Australian law and the jurisdiction of the NSW courts. 

A complaint may be referred to the MyDiscoveries Chief Operating Officer at 431 Warringah Rd, Frenchs Forest NSW 2086

Other Guests

MyDiscoveries holidays have been selected because they specifically cater for travellers aged 50 or over.  Please note there may be non-MyDiscoveries guests (including children) in residence during your holiday or travelling with your group. Unfortunately we cannot accept responsibility for other people's behaviour, however we've done our best to select travel providers who understand the needs of MyDiscoveries customers and who will deliver you a great holiday experience.

Prices

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you, or once the first installment payment has been received. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact us for up-to-date prices.

All prices quoted by MyDiscoveries include all credit card & booking processing fees.

MyDiscoveries 30 Day Booking Guarantee

The MyDiscoveries 30 Day Booking Guarantee means that if you can't get the travel dates you want within 30 days of buying the voucher, we'll give you your money back, no questions asked.

Once you have booked in dates for your voucher, the cancellation and change policies of the provider you are travelling with will apply.  These are detailed in the Fine Print section of each holiday offer in MyDiscoveries.com.au

In addition, MyDiscoveries will provide a refund where:

  • we are required by law to do so;
  • we have made a mistake in advertising an offer that fundamentally

misstates the product or service that is the subject of the offer;

  • prior to the redemption of the voucher during the validity period as provided in the fine print of that offer, the provider of the offer ceases trading or ceases to provide the subject matter of the offer.

Cancellations After Travel Booking Has Been Confirmed

For cancellations after travel has been confirmed, the travel operator may impose cancellation fees.  In addition, MyDiscoveries will charge a $100 per person cancellation fee. We recommend taking out travel insurance as soon as you have booked your travel dates so you have protection against emergency cancellations that might be needed.

MyDiscoveries Service Guarantee

Our booking and travel services come with our guarantee that:

  • they will be provided with due care and skill;
  • they will be reasonably fit for the specified purpose; 
  • they can reasonably be expected to achieve the desired result; and
  • they will be provided within a reasonable time.

If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law. 

Passports & Visas

All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.  When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport.  If this is not the case, you must let us know.  It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).  

If you need information regarding visas, passports and other travel document requirements for your trip, please contact us on 1300 404 606.  We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. For more specific information, you can contact an external visa provider such as Visa Central directly. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).  

If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa. 

If you are travelling to Canada please see http://www.cic.gc.ca/english/visit/eta.asp for important information regarding compulsory electronic travel authorization for visa-exempt foreign nationals (“ETA”). Australian passport holders will not be able to enter Canada without a valid ETA (or visa) from 15 March 2016. Please note, you may not meet the eligibility requirements of ETA and may be required to obtain a visa or permit. 

Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. 

MyDiscoveries customers have access to a 10% discount on all InsureandGo policies if they use the promotion code Discover10. To find out more about their travel insurance offers, and determine if they are suitable for you, go to www.insureandgo.com.au 

Mitsui Sumitomo Insurance Company, Limited,  ABN 49 000 525 637, issues InsureandGo Travel Insurance (the insurance).  Please read the combined product disclosure statement and financial services guide available  at www.insureango.com.au/policy-wordings to decide if the insurance is right for you.

Travel Advice 

We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

Health

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.  General health advice for the destination you wish to visit is also available from DFAT (see smartraveller.gov.au). 

Travel Documents

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider.  Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.  Travel documents cannot be transferred to another person to use.  All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled.  Please review your travel documentation carefully and advise the relevant booking partner of any errors in names, dates or timings. You should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you). 

Agency

We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties.  All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers.  We can provide you with copies of the relevant service provider terms and conditions on request.  Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us.  Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

Liability 

To the extent permitted by law, neither MyDiscoveries nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.  Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law).  This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Governing Law 

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement 

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

These terms were last updated on 18 October 2017.